V-Ray for 3ds Max
V-Ray for Maya
V-Ray Render Node
V-Ray for Cinema 4D
V-Ray for Modo
V-Ray for Nuke
V-Ray for Katana
V-Ray for SketchUp
V-Ray for Rhino
V-Ray for Revit
V-Ray for Blender
V-Ray Application SDK
Phoenix FD for 3ds Max
Phoenix FD for Maya
TRAINING & CERTIFICATION
V-Ray Licensed Trainers
V-Ray for 3ds Max Courseware
V-Ray for Maya Courseware
V-Ray for SketchUp Courseware
CG GARAGE PODCAST
All FAQ Categories
Do you offer refunds?
Where can I find pricing information for your products?
Can I pay in a foreign currency?
How do I print or share my invoice?
Why was my credit card rejected? What should I do?
Do you accept debit cards?
Can I purchase your products from resellers?
What if I haven't received an invoice for my order?
Do you ship any physical products?
Are there any applicable taxes on purchases I have made through Chaos Group's website?
I canceled my order – when will I be reimbursed for the purchase price?
How can I check the status of my order?
How can I check the status of my refund?
Do you include tax in the prices listed on the website?
Why do you need my address if you don't ship products?
How can I check my upgrade options?
What payment methods do you accept?
Why are you applying VAT to my order?
What is Chaos Group's return policy?
Can I pay via PayPal?
Do you accept checks?
My card is showing two transactions, it looks like I was double-charged.
Do you store my credit card details?
How can I buy Chaos Group products?
I completed my online order and received confirmation. When will I get my license?
How can I check my purchase history with Chaos Group?
VAT was applied to my order, however, I can now supply my valid VAT ID. How can I obtain a refund for the VAT portion of my payment?
Is it safe to put my credit card number on this website?
How will I know when a payment is made or how much I was charged? Will I get an invoice?
How can I place an order online?
How do I receive the invoice for my purchase?
Do you work with resellers?
Who are the Chaos Group resellers?
How can I find a local reseller?
How does a customer get his/her license when purchasing from a reseller?
How do I create a Chaos Group account?
How do I change the email tied with my username?
How can I change my company name?
Where do I download the latest (or previous) versions of your products?
What if I think my account has been hacked?
Is my Chaos Group account private? Can others view my profile info?
What is a Chaos Group account?
What should I do if I'm not receiving account verification emails from Chaos Group?
How do I obtain my credentials for my customer account and download the software?
What if I forget my password?
How can I reset and change my Chaos Group account password?
Can I install your products on more than one machine?
Are the monthly/yearly rental licenses valid for 30/365 days or until the end of the month/year?
Is there a free trial version?
Do I need to have Internet access to use Chaos Group products?
How quickly is the software delivered?
Which host applications are supported?
What are the system requirements of Chaos Group products?
What is the policy on redistributing Chaos Group software?
Which operating systems are supported?
Can I move the dongle to another computer?
Do I need to get a new dongle if I upgrade, purchase more licenses, or purchase another product?
Does V-Ray support network / distributed rendering?
How do I set up my license?
How many licenses can I have on a single dongle?
Are render nodes platform-independent?
Can I use a single license on more than one machine?
How do I activate my online licenses?
Why don’t I see any licenses under the online licensing section of the License Server?
Can I access the license over the Internet?
Who is eligible for a trial?
Why do I only get the offline activation option when I click “Enable online licensing?”
How do I update my dongle license to work with the latest version of your product?
Why is the dongle section of the Online License Server orange?
Why do the names of the licenses look strange on: http://localhost:30304?
Is it possible to use Chaos Group’s licensing on a virtual machine?
How can I apply for a V-Ray trial?
What is a trial version of V-Ray?
How does online licensing work?
How do I make sure I have the most up-to-date license server?
Can I transfer my dongle licenses to Online licensing?
How is the free trial version of V-Ray different from the licensed version?
What's included in the license?
What do I get with a trial?
How can I post to the Chaos Software support forum?
I cannot open the license server page after Microsoft Windows 10 Creators Update was installed
How many licenses do I need?
What is your pricing model?
What are your license delivery methods?
Do you offer special pricing for government institutions?
Does Chaos Group offer educational licenses?
What are the conditions for an educational license?
Can I use multiple discounts in one order?
Where can I find the License Agreement for your software?
Does Chaos Group share information with 3rd party services?
Who can I contact at Chaos Group if I have privacy concerns?
Do you have guaranteed initial response time for technical support?
How do I contact Customer Service?
Are there any self-service support options?
Do you support a forum?
How do I contact technical support?
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