All FAQ Categories
How can we help?
How fast are the machines you use?
How can I estimate how many credits my job will take?
What exactly does a “Credit” stand for?
Can you offer lower pricing for slower machines?
Do you charge different prices based on job priority?
How do I know when my job will finish?
Why isn’t the online store available for my country?
How do I ensure my project will render correctly on the cloud?
How can I purchase more credits?
What does recurring payment for monthly or annual licenses mean?
When does my license expire after I cancel the recurring payment?
What do I do if I have selected the wrong product?
If I buy two or three licenses with recurring payments, can I cancel only one of them?
Can I purchase a license for 1 month/year with no recurring option?
What are the benefits of the recurring payments?
Can I pause my recurring payment plan and activate it in a few months? Do I have to make a new transaction?
What happens if I have more than one transaction i.e. recurring payment plan, each of which may include more than one license, and I decide to turn it off?
Can I have a refund for a recurring payment?
How can I cancel my recurring payment plan?
V-Ray for Cinema 4D
What is happening?
Will LAUBlab continue as its own company?
What are the plans for the product going forward?
What is included in V-Ray 3.7 for Cinema 4D?
When will the next version of V-Ray for Cinema 4D be made available?
Will V-Ray for Cinema 4D support Chaos Group’s Cloud rendering service?
Will there be any changes to pricing for V-Ray for Cinema 4D?
What is included in a new purchase?
What is the policy on network rendering?
What is the Free Migration Program for existing customers and when does it end?
It sounds like network rendering isn’t free anymore.
Are the Render Licenses I get with my migration something new?
How do I install v3.7 using the new license server?
Will my license keys issued by LAUBlab remain valid?
Can lost license keys issued by LAUBLab be replaced?
Where can I get support for V-Ray for Cinema 4D?
Which versions of Cinema 4D are supported?
Is Chaos Group going to support what I purchased from LAUBlab?
I purchased a new V-Ray 3 Workstation license recently. Am I eligible for a free upgrade to V-Ray Next?
If I have an active V-Ray 3 term license, can I upgrade to V-Ray Next?
Can I upgrade from V-Ray 1.5/ 2 to V-Ray Next?
Will V-Ray 1.5/ 2 continue to be supported after the release of V-Ray Next for the platform that I use?
Are V-Ray Next Render Node licenses compatible with V-Ray 3 Workstation Licenses?
Are V-Ray 3 Render Node licenses compatible with V-Ray Next Workstation licenses?
If I use V-Ray on multiple platforms, can I use V-Ray Next Render Node licenses and V-Ray 3 Render Node licenses simultaneously?
Is Phoenix FD 3 compatible with V-Ray Next?
Can I crossgrade my V-Ray Workstation license?
Will V-Ray 3 Workstation licenses continue to be compatible with V-Ray Next Render Node licenses once V-Ray Next is available on all platforms?
Why are V-Ray Next Workstation and Render Node prices for perpetual licenses higher?
Will the new price list apply to all V-Ray platforms in version Next?
How can I purchase Chaos Cloud Credits?
Where can I find pricing information for your products?
Can I purchase your products from resellers?
Do you ship any physical products?
What if I haven't received an invoice for my order?
How can I check my upgrade options?
Do you include tax in the prices listed on the website?
Why are you applying VAT to my order?
How can I buy Chaos Group products?
I completed my online order and received confirmation. When will I get my license?
How do I print or share my invoice?
Are there any applicable taxes on purchases I have made through Chaos Group's website?
How can I check the status of my refund?
How can I check the status of my order?
How can I check my purchase history with Chaos Group?
What payment methods do you accept?
Can I pay via PayPal?
Do you accept checks?
Can I pay in a foreign currency?
Why was my credit card rejected? What should I do?
Do you accept debit cards?
Why do you need my address if you don't ship products?
What is Chaos Group's return policy?
Do you store my credit card details?
How do I receive the invoice for my purchase?
How will I know when a payment is made or how much I was charged? Will I get an invoice?
Is it safe to put my credit card number on this website?
My card is showing two transactions, it looks like I was double-charged.
VAT was applied to my order, however, I can now supply my valid VAT ID. How can I obtain a refund for the VAT portion of my payment?
I canceled my order – when will I be reimbursed for the purchase price?
Do you offer refunds?
I cannot change my billing country. Why?
How can I place an order online?
Do you work with resellers?
Who are the Chaos Group resellers?
How can I find a local reseller?
How does a customer get his/her license when purchasing from a reseller?
How do I change the email tied with my username?
How can I reset and change my Chaos Group account password?
How can I change my company name?
How do I create a Chaos Group account?
Where do I download the latest (or previous) versions of your products?
How do I obtain my credentials for my customer account and download the software?
What if I forget my password?
What if I think my account has been hacked?
Is my Chaos Group account private? Can others view my profile info?
What should I do if I'm not receiving account verification emails from Chaos Group?
What is a Chaos Group account?
"Failed to checkout V-Ray gui license" error?
How will the transition from dongle to Online Licensing happen?
Which licensing option is best and most economical for my business: perpetual or rental?
What is the difference between perpetual and rental licenses?
Can I install your products on more than one machine?
Are the monthly/yearly rental licenses valid for 30/365 days or until the end of the month/year?
Which host applications are supported?
Do I need to have Internet access to use Chaos Group products?
How quickly is the software delivered?
Is there a free trial version?
What is the policy on redistributing Chaos Group software?
What are the system requirements of Chaos Group products?
Which operating systems are supported?
What is included in the license?
How can I set up V-Ray licensing with network / distributed rendering?
What is your pricing model?
Can I move the dongle to another computer?
Do I need to get a new dongle if I upgrade, purchase more licenses, or purchase another product?
How do I set up my license?
Are render nodes platform-independent?
Can I use a single license on more than one machine?
Why don’t I see any licenses under the online licensing section of the License Server?
How do I activate my online licenses?
Who is eligible for a trial?
Can I access the license over the Internet?
Why do I only get the offline activation option when I click “Enable online licensing?”
Is it possible to use Chaos Group’s licensing on a virtual machine?
How can I apply for a V-Ray trial?
How do I update my dongle license to work with the latest version of your product?
Why is the dongle section of the Online License Server orange?
Why do the names of the licenses look strange on: http://localhost:30304?
What is a trial version of V-Ray?
How does Online Licensing work?
Can I transfer my dongle licenses to Online Licensing?
How do I make sure I have the most up-to-date License Server?
How is the free trial version of V-Ray different from the licensed version?
What do I get with a trial?
How can I post to the Chaos Software support forum?
How many licenses do I need?
I cannot open the License Server page after Microsoft Windows 10 Creators Update was installed
What are your license delivery methods?
Do you offer special pricing for government institutions?
Does Chaos Group offer educational licenses?
What are the conditions for an educational license?
Can I use multiple discounts in one order?
Where can I find the License Agreement for your software?
Does Chaos Group share information with 3rd party services?
Who can I contact at Chaos Group if I have privacy concerns?
Distributed rendering is not working with 3dsMax 2019
Do you have guaranteed initial response time for technical support?
How do I contact Customer Service?
Are there any self-service support options?
Do you support a forum?
How do I contact technical support?
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