Support
Resources
Help docs
Get support
Forum
Downloads
Sign in
EN
English
Español
Português (Brasil)
简体中文
한국어
Products
V-Ray for 3ds Max
V-Ray for Maya
V-Ray Render Node
V-Ray for Cinema 4D
V-Ray for Modo
V-Ray for Nuke
V-Ray for Katana
V-Ray for form•Z
V-Ray for SketchUp
V-Ray for Rhino
V-Ray for Revit
V-Ray for Unreal
V-Ray for Blender
V-Ray for Houdini
V-Ray App SDK
V-Ray Benchmark
Phoenix FD for 3ds Max
Phoenix FD for Maya
VRscans
Pdplayer
V-Ray Cloud
Render Farms
INDUSTRIES
INDUSTRIES
Architecture
Interior design
Product design
Automotive
Advertising
Games
Television VFX
Film VFX
Software development
EDUCATION
ACADEMIC
Academic Institutions
Educators
Students
TRAINING & CERTIFICATION
Training Centers
V-Ray Licensed Trainers
V-Ray Certified Professionals
V-Ray Academy
LEARNING RESOURCES
V-Ray for 3ds Max Courseware
V-Ray for Maya Courseware
V-Ray for SketchUp Courseware
COMMUNITY
BLOG
CG GARAGE PODCAST
V-Ray Benchmark
FORUM
GALLERY
EVENTS
ABOUT
Support
Help docs
Get support
Forum
BUY
Login
Language
EN
ES
PT
CN
KR
TRY
BUY
Purchasing
FAQ Home
Categories
Purchasing
Where can I find pricing information for your products?
Can I purchase your products from resellers?
Do you ship any physical products?
What if I haven't received an invoice for my order?
How can I check my upgrade options?
Do you include tax in the prices listed on the website?
Why are you applying VAT to my order?
How can I buy Chaos Group products?
I completed my online order and received confirmation. When will I get my license?
How do I print or share my invoice?
Are there any applicable taxes on purchases I have made through Chaos Group's website?
How can I check the status of my refund?
How can I check the status of my order?
How can I check my purchase history with Chaos Group?
What payment methods do you accept?
Can I pay via PayPal?
Do you accept checks?
Can I pay in a foreign currency?
Why was my credit card rejected? What should I do?
Do you accept debit cards?
Why do you need my address if you don't ship products?
What is Chaos Group's return policy?
Do you store my credit card details?
How do I receive the invoice for my purchase?
How will I know when a payment is made or how much I was charged? Will I get an invoice?
Is it safe to put my credit card number on this website?
My card is showing two transactions, it looks like I was double-charged.
VAT was applied to my order, however, I can now supply my valid VAT ID. How can I obtain a refund for the VAT portion of my payment?
I canceled my order – when will I be reimbursed for the purchase price?
Do you offer refunds?
I cannot change my billing country. Why?
How can I place an order online?
BACK TO FAQ HOME