Support
Resources
Help docs
Get support
Forum
Downloads
Sign in
EN
English
Español
Português (Brasil)
简体中文
한국어
Products
V-Ray for 3ds Max
V-Ray for Maya
V-Ray Render Node
V-Ray for Cinema 4D
V-Ray for Modo
V-Ray for Nuke
V-Ray for Katana
V-Ray for form•Z
V-Ray for SketchUp
V-Ray for Rhino
V-Ray for Revit
V-Ray for Unreal
V-Ray for Blender
V-Ray for Houdini
V-Ray App SDK
V-Ray Benchmark
Phoenix FD for 3ds Max
Phoenix FD for Maya
VRscans
Pdplayer
Chaos Cloud
Render Farms
INDUSTRIES
INDUSTRIES
Architecture
Interior design
Product design
Automotive
Advertising
Games
Television VFX
Film VFX
Software development
EDUCATION
LICENSES
For students, educators & educational institutions
LEARN V-RAY
Tutorials, help docs & more
V-Ray courseware
TEACH V-RAY
Authorised Training Centers
Chaos Group Academy
PROFESSIONALS
Find a Training Center
Find a Licensed Trainer
V-Ray Certified Professionals
COMMUNITY
BLOG
CG GARAGE PODCAST
V-Ray Benchmark
FORUM
GALLERY
EVENTS
ABOUT
Support
Help docs
Get support
Forum
BUY
Login
Language
EN
ES
PT
CN
KR
TRY
BUY
Purchasing
FAQ Home
Categories
Purchasing
How can I purchase Chaos Cloud Credits?
Where can I find pricing information for your products?
Can I purchase your products from resellers?
Do you ship any physical products?
What if I haven't received an invoice for my order?
How can I check my upgrade options?
Do you include tax in the prices listed on the website?
Why are you applying VAT to my order?
How can I buy Chaos Group products?
I completed my online order and received confirmation. When will I get my license?
How do I print or share my invoice?
Are there any applicable taxes on purchases I have made through Chaos Group's website?
How can I check the status of my refund?
How can I check the status of my order?
How can I check my purchase history with Chaos Group?
What payment methods do you accept?
Can I pay via PayPal?
Do you accept checks?
Can I pay in a foreign currency?
Why was my credit card rejected? What should I do?
Do you accept debit cards?
Why do you need my address if you don't ship products?
What is Chaos Group's return policy?
Do you store my credit card details?
How do I receive the invoice for my purchase?
How will I know when a payment is made or how much I was charged? Will I get an invoice?
Is it safe to put my credit card number on this website?
My card is showing two transactions, it looks like I was double-charged.
VAT was applied to my order, however, I can now supply my valid VAT ID. How can I obtain a refund for the VAT portion of my payment?
I canceled my order – when will I be reimbursed for the purchase price?
Do you offer refunds?
I cannot change my billing country. Why?
How can I place an order online?
BACK TO FAQ HOME