How does a customer get his/her license when purchasing from a reseller?
The delivery of the licenses depends on the licensing system your prefer - dongle or online licensing. Please note that in both cases you will require an activated Chaos Group account & installed license server on your machine.
If you use Online Licensing: Once the order is processed by the reseller we will activate your license. You will receive a welcome email from Chaos Group. Please follow the instructions in the email in order to activate your Chaos Group account. This will provide you with access to download the preferred build of the product and the licensing server necessary for the authtentication.
If you use Dongle Licensing: in this case the delivery of the license depends on the process set up by the reseller from whom you are purchasing.
In general there are 3 cases:
Case 1: You receive a dongle from your reseller but you need to do the reprogamming by yourself. In this case you should refer to the Dongle Reprogamming section of our documentation portal. Once you complete the reprogamming and receive your .rtu file from our support please follow the instructions on how to update the contents of the dongle.
Case 2: You receive a pre-programmed dongle that contains the license. In this case you should still activate your Chaos Group account and download the latest version of our license server. Once you complete this step please check your V-Ray License Server Status. If everything is okay you should be able to use our products while the dongle is plugged in the machine on which you work.
Case 3: You received a dongle from your reseller along with a .rtu file, but you still have to update the contents of the dongle by yourself. In this case please refer to the following section of our documentation portal.