VAT was applied to my order but I have a valid VAT ID. How can I obtain a refund for the VAT portion of my payment?
Contact our payment processor, 2CheckOut, in order to get your VAT reimbursed.
Here is how to do it:
1. Access My Chaos Group and sign in with your username and password.
2. Click on Billing -> Invoices.
3. Click on the three-dotted button beside each invoice and then on Request a Change. A Compose Email window will open where you can request your invoice change.
In addition, you can add your VAT number for your future purchases in the Billing -> Billing Information section.
Do not hesitate to contact our customer service team if you have any further questions.