What is Chaos Group's return policy?

Chaos Group provides an opportunity to evaluate any of its products free of charge during a trial period specified in the applicable licensing agreement, and encourages customers to fully evaluate our products prior to purchasing. The customer may withdraw from using the product at their sole discretion at any time before the expiration of a free-trial period.

Returns are honored by special request only and can be requested within 14 days of the order date. Chaos Cloud Credits will be refunded under the following conditions:

  • If no credits have been used, Chaos Group will refund the full amount.
  • If some Chaos Cloud credits are used, only the remaining cloud credits are refunded.

The amount will be calculated according to the price per Chaos Cloud credit depending on the package you have purchased.

To request a refund, please contact customer service and explain why you are requesting a refund. A member of our team shall respond promptly to your inquiry.