What is your refund policy?

Our Money Back Guarantee gives you the right to cancel purchases made on the Chaos Group online store and receive a full refund up to 14 days after placing your order.

Can Chaos Cloud credits be refunded?
The same 14-day cancellation period applies to Chaos Cloud credits. However, if some Chaos Cloud credits have been used, only the remainder can be refunded. Your refund will be calculated according to the price per Chaos Cloud credit, depending on the package you have purchased.

How do I request a refund?
To return a purchase placed on the Chaos Group online store and request a refund, contact our customer service team. To speed up the refund process, please have your Order ID available and provide a reason for your request.

How quickly will I receive my refund?
When your request is approved, payments are refunded between 2 to 7 business days, depending on the payment method you used for the order.

Please contact our customer service team if there’s a significant delay in receiving your refund.
Note that access to related software and services will end when your refund is processed.

Can I have a refund for a recurring payment?
Yes, our Money Back Guarantee gives you the right to cancel your subscription and receive a refund for your last automatic payment within 14 days of the renewal.

Note that you can cancel the automatic renewal at any time before your renewal date by visiting your Chaos Group Account. Learn more about disabling automatic renewal here.


What if I purchased with a reseller?
Return policies for purchases from authorized Chaos Group resellers may vary by partner. Please contact your reseller directly for information about their policies and to request a refund.