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Licensing FAQs

What sort of licensing systems does Chaos Group use?

We have two types of licensing: Dongle licensing and online licensing. License server 3.0 only supports dongle licensing, but version 4.0 supports both dongle and online licensing.

Our products use a floating licensing system, and can obtain licenses from a license server running on any machine. This can be accessed through your network, or even over the internet.

How do I set up my license?

You can find step-by-step instructions on the License Setup page in the Chaos Group online help portal.

Can I move the dongle to another computer?

Yes. The dongle is not locked/tied to a machine. It can be moved freely between machines without any license update required. You just need to have WIBU-Key driver and the license server installed on the new machine.

Do I need to get a new dongle if I upgrade, purchase more licenses, or purchase another product?

No. The information on the dongle can be updated on your existing dongle when you upgrade or purchase additional licenses or versions of our products.

If you prefer, you can ask for additional dongles for new products purchased. 

How many licenses can I have on a single dongle?

A single dongle can contain as many different types of licenses as needed. Any number of licenses can be stored on a single dongle.

Note: If you purchase more than one license, you can request more dongles to hold some or all of your other licenses.

Is it possible to render without a dongle plugged in?

You need the dongle plugged in and the license server running on at least one machine, which is dedicated for serving the licenses. Other machines that use the floating license don’t need the dongle—they just need the license server configuration set up to point to the machine with the dongle. For information on how to do this, please see: How to set up your license.

Can I use a single license on more than one machine?

Yes. V-Ray and Phoenix FD use a floating license system which allows multiple users to use it from different machines. For example, any number of users can have our product installed, but only one can use it at a time if there is only one license available. You can place the license server on any machine you like—workstation, server, laptop or anything else. The server will spread licenses around depending on the number of licenses available.

Can I access the license over the Internet?

Yes. V-Ray and Phoenix FD communicate with the license server just like any normal browser using the HTTP protocol. A computer with the license server (and the dongle plugged in) can be placed in one part of the world, and your V-Ray or Phoenix FD can connect to the license server from another part of the world, passing through the firewalls and proxies.

While the licenses can be used over internet, securing the connection is in your hands. The license server itself doesn't provide any security measures such as user authorization, IP restrictions, etc. The protocol is HTTP on TCP/IP port 30304. Keep in mind that if the internet connection to the license server is slow, there can be some delays while working with V-Ray or Phoenix FD from remote locations.

Why do the names of the licenses look strange on: http://localhost:30304?

The reason that you see this error and product names such as "Product 0x***" is that you are using an old version of the license server. Please make sure that you have started the license server that is part of your V-Ray or Phoenix FD installation package, or you can download it from the License Server page on the Chaos Group website (login required). 

How do I make sure I have the most up-to-date license server?

Please make sure that you have started the license server that is part of your V-Ray or Phoenix FD installation package, or you can download it from the License Server page on the Chaos Group website (login required). 

Online Licensing

I cannot open the license server page after Microsoft Windows 10 Creators Update was installed

The V-Ray Online License server runs as a service on the machine where it's installed and should be present at all times. Note that the Microsoft Windows 10 Creators Update may remove the service (VRLService) for the V-Ray Online License server.

If you experience any licensing issues after applying this Windows 10 update, please re-install the V-Ray Online License server in order to solve it. You can download it here.

Can I transfer my dongle licenses to Online licensing?

Online licensing (OLS) is currently available for new license purchases only, as our existing licensing system does not allow migration of licenses from dongles to OLS.

We are actively working on a fast and reliable license migration tool, which will be released in the end of 2017.

How does online licensing work?

Online licensing usually requires a stable, uninterrupted internet connection. However, it is possible to “borrow” licenses and use them completely offline, but only for a maximum of 14 days.

When this period is over, an internet connection is required to renew the license borrowing period. Chaos Group recommends that you only borrow licenses if the machine running V-Ray or Phoenix FD has no internet connection.

Is it possible to use Chaos Group’s licensing on a virtual machine?

Only online licensing is supported on virtual machines. If you wish to use dongle or offline licensing, you need to run the license server on a physical machine.

How do I activate my online licenses?

Once you have installed the online license server, you need to click “Enable” from the online licensing menu. Next, enter the username and password of the account you used to apply for the beta, trial or purchase of V-Ray or Phoenix FD. Once the activation is successful, your license server home page will display a list of your available licenses.

Why do I only get the offline activation option when I click “Enable online licensing?”

This is because the online license server doesn’t use proxy settings from your web browser. You will need to configure the proxy settings manually from this page in your browser: http://localhost:30304/#/settings. Under “Connection” options select “HTTP Proxy,” in the “Use Proxy” field, enter your proxy IP address in the “IP or Hostname” field, and add the proxy port in the “Port” field.

Why is the dongle section of the online license server orange?

By default, dongle licensing is enabled in the online license server interface. If you don’t have a dongle plugged into the USB port of the machine, you should disable dongle licensing. To do this, click the dongle drop down menu choose the “Disable” button.

If a dongle is plugged into your machine, the dongle section should be green.  To enable your USB dongle, click the dongle drop down menu and select “Enable.” Once your USB dongle is enabled you will be able to see its information.

Follow this link for instructions.

 

Why don’t I see any licenses under the online licensing section?

Make sure that you enable online licensing with the account you used to apply for your beta, trial or purchase of V-Ray or Phoenix FD. Once the activation is successful, you will see a list of available licenses on the license server home page.

Using V-Ray

I am trying to download V-Ray but I can only access the demo software.

When you register at the Chaos Group website, you are given access to demo software only. After purchase, you are provided with a login where you can get access to commercial builds. If you have purchased V-Ray but are unable to access the commercial version of the software, please contact our Sales Team.

How is the demo version of V-Ray different from the licensed version?

Demo versions include all features but restrict rendering capabilities with watermarks and/or resolution limitations. You can find the specific restrictions for each demo product in its Download section. 

My images have watermarks.

Watermarks appear on renderings created with demo versions of V-Ray. If you own a V-Ray license, log onto the Chaos Group website with the login details associated with your purchase. There you will be able to download a full version of V-Ray.

How can I post to the Chaos Software support forum?

Only owners of V-Ray licenses can post in the forum. If you own at least one V-Ray license, go to the Chaos Group Forum and register, then send an email to sales@chaosgroup.com with your username and a request to receive posting rights.

Using Phoenix FD

I am trying to download Phoenix FD but I can only access the demo software.

When you register at the Chaos Group website, you are given access to demo software only. After purchase, you are provided with a login where you can get access to commercial builds. If you have purchased Phoenix FD but are unable to access the commercial version of the software, please contact our Sales Team.

How is the demo version of Phoenix FD different from the licensed version?

Demo versions include all features but restrict the maximum grid resolution you can use for simulation and the number of particles you can render. You can find the specific restrictions for each demo product in its Download section.

How can I post to the Chaos Software support forum?

Only owners of Phoenix FD licenses can post in the forum. If you own at least one Phoenix FD license, go to the Chaos Group Forum and register, then send an email to sales@chaosgroup.com with your username and a request to receive posting rights.

Trials

What is a trial version of V-Ray?

A trial is a fully featured version of V-Ray you can use for a limited time for evaluation and testing purposes.

 

Who is eligible for a trial?

Trials are open to anyone who would like to evaluate Chaos Group’s products, provided they do not hold a commercial license for the latest version of the product they’d like to try. Only one free trial per product, and per product service pack, is allowed.

 

What do I get with a trial?

The V-Ray trial will provide you with one graphical user interface (GUI) and one render node (RN) license. If you’d like to run a trial with more seats, contact your local reseller or reach out to us at sales@chaosgroup.com.

What is the difference between a demo version and a trial version?

Demo versions include all features but restrict rendering capabilities with watermarks and/or resolution limitations. The trial version of V-Ray is a full version, but it only works for a limited time. Demo versions are only available for some of our products. Please refer to this page.

How can I apply for a V-Ray trial?

Log into our website with an active account and fill in the application form. Once you submit your application, your free trial will be activated and you will have 30 days to test the selected product. To use the trial, you’ll need an uninterrupted internet connection.

For full documentation and turorials, visit the Chaos Group Help Portal.

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