© OMARAQIL
© OMARAQIL

FREQUENTLY ASKED QUESTIONS


Have a question?


We’re here for you! Our most frequently asked questions will help you find everything you need to know about Total Chaos 2020. If you can’t find the answers here, send us an email and we’ll be happy to help.

General information

Is this event for me?

If you’re a 3D artist, designer, student or developer with a passion for computer graphics this event is a must! You’ll be inspired by the latest technologies and trends, and you’ll see many amazing projects — some of which will premiere at Total Chaos. Plus, you’ll have the chance to network with some of the industry’s most important people, all the while building great new friendships. We do recommend having some prior experience or knowledge of computer graphics to get the most out of the event.

When and where is Total Chaos?

The Main conference will take place on May 30 – 31, 2020, at Sofia Tech Park. There will also be a Pre-Conference on May 29

The venue is located at 111, Tsarigradsko Shose Blvd., 1784 Sofia, Bulgaria. Explore the location on Google Maps

What is the Pre-Conference?

The Pre-Conference takes place on May 29 and is for anyone looking to take their work to the next level through hands-on Masterclasses with V-Ray and Corona experts. This day also offers anyone the chance to get certified in V-Ray on-the-spot to become an official V-Ray Certified Professional. Learn more about V-Ray Certification.

What is V-Ray Academy?

V-Ray Academy is a separate event that will run May 26 – 28 for V-Ray professionals that have been pre-selected to take part in exclusive training to help them become official V-Ray Mentors. If you’d like to learn more about V-Ray Academy opportunities and how to become a V-Ray Mentor, visit our website for upcoming opportunities around the world.

Pricing & registration

How do I register for Total Chaos?

Tickets are available now from our website. Choose between a Main Conference pass that gives access to the full conference program; a Main Conference: Student pass for those with a valid form of student ID; a Main Conference + Masterclass pass for those looking to enjoy the full conference and take one of three Masterclasses on May 29; a Masterclass Superpass for those looking to jump from masterclass to masterclass;  a Main conference: Code pass for those wishing to attend the Code track series of presentations; or a V-Ray Certified Professional exam pass if you just want to attend the certification exams on May 29.

How do the various passes differ?

Main Conference — Access to both days of the Main Conference (all 3 tracks) from May 30 – 31.

Main Conference + Masterclass — Admission to one of 3 hands-on Masterclass tracks taking place on May 29, as well as full access to the Main Conference on May 30 – 31.

Each Masterclass track consists of three 2-hour-long courses taught by world-class instructors. Be sure to select the Masterclass ticket that corresponds to the class you wish to take:

  • Masterclass 1: Cinematic Worlds

Learn how to create futuristic cities, natural landscapes and cinematic environments from the pros behind some of the most iconic worlds in film, television and game cinematics. From concept through final illustration, you’ll learn tips for kitbashing, scattering and efficient scene management, as well as tricks for lighting, rendering and compositing epic 3D environments. 

  • Masterclass 2: Creative Lighting

Learn the art and craft of creative lighting directly from the modern-day masters. Discover how to paint with light to create cinematic, portrait and studio lighting setups. And learn about the tools and techniques in V-Ray and Corona that will help you render inspiring images of architecture, interiors, cars and people.

  • Masterclass 3: Advanced Photorealism

Are you ready to take your renders to the ultimate level? Learn from the masters of photorealism. From texturing and materials to lighting and camera setups, learn how to create the nuances, fine details and extra touches it takes to make your renders look exactly like a photograph.

Masterclass Superpass — Access to all 3 Masterclasses* on May 29, as well as the Main Conference on May 30 – 31. 

The 3 Masterclass tracks run simultaneously on May 29; the Superpass allows you to jump between tracks to attend a variety of talks throughout the day.

Main conference: Code — Access to the Code track of the Main Conference on May 30 – 31.

Main Conference: Student — Access to both days of the Main Conference (all 3 tracks) on May 30 – 31. Student ticket holders are required to show student ID or valid proof of student status when collecting passes.

V-Ray Certified Professional Exam — Admission to the Certification Exam taking place on May 29 only.

How do I get my pass?

Once you have purchased your ticket, you will receive a confirmation email with a link to your registration information. Please download your ticket to your mobile device or print it out. You’ll need to show either the printed or electronic ticket at the registration desk on-site to receive your pass in return.

Be sure to bring a valid form of ID with you to the registration desk, along with your student ID if you purchase the Main Conference: Student pass.

The reception desk will open at 8.30 AM on May 30 in the foyer of the John Atanasoff Hall at the Sofia Tech Park. If you select the Main Conference + Masterclass pass and/or the V-Ray Certified Professional Exam pass, you can collect your pass from 8:30 AM on May 29 from the registration desk in the foyer of the Incubator Hall.

We ask that passes be worn at all times within the event area, both during sessions and receptions.

How do I register for V-Ray Certification during Total Chaos?

You can purchase a V-Ray Certified Professional exam pass to take a V-Ray certification exam during Total Chaos; this ticket will give you access to the room where the exams are taking place. Simply take the test and bask in the glory of your skills as a V-Ray Certified Professional!

If you want to visit the main conference as well, please make sure to also purchase one of the other ticket types.

Can I get an invoice?

To receive an invoice for the purchase of your pass, ensure you fill in your billing details in the registration form, which appears before you purchase your ticket. Your invoice will then be issued within 2 business days after you make the purchase. 

What’s the refund policy?

If you would like to request a refund for your ticket, please email us at tickets@chaosgroup.com.

Refunds must be requested no later than 14 days prior to the event. Once your refund request is received, we will notify you by email if your refund is accepted. If approved, your request will be processed and a credit will automatically be applied to your original method of payment.

Can I transfer my pass to someone else?

If you can't make it to the event, it’s possible for you to transfer your pass to someone else; we just need to know ahead of time. To transfer your pass, please email us at tickets@chaosgroup.com with the name and contact information of the person you are assigning your pass to and be sure to tell them to bring their ID with them to the registration desk.

Can I pay at the door?

Unfortunately, tickets can only be purchased online. Providing there are tickets remaining on the day of the event, you will be able to make a purchase through the website. Please stay tuned to the website and sign up to our newsletter to ensure you are informed on ticket availability.

Are there any discounts available?

There will be two discounts available for Total Chaos 2020 tickets, starting December 9 and running through to March 15. Super Early Bird tickets are available from December 9 through to January 9; Early Bird tickets are then available from January 10 through to March 15. If discounted tickets sell out before the planned end dates, please understand that the ticket pricing will automatically increase to the next price bracket.

Regular ticket pricing will begin March 16 until the event opening, or until tickets are sold out.

Venue & accomodation

What is the location of the event venue?

The venue is located at 111, Tsarigradsko Shose Blvd., 1784 Sofia, Bulgaria.

See the venue location on Google Maps >

Where can I stay?

You can book a room anywhere in Sofia, though we recommend the following hotels, which are all located close to the event venue:

Recommended hotels with special conference rates. View on map.

Metropolitan Hotel Sofia

64 Tsarigradsko shosse Blvd., 1784 Sofia, Bulgaria.
€79 per night (Mon – Thu) | Single room | Breakfast and taxes included.
€69 per night (Fri – Sun) | Single room | Breakfast and taxes included.
Use the exclusive code TC2020 to take advantage of the special rate quoted above.
Email your booking request to reservations@metropolitanhotelsofia.com

ATM Hotel

131 Tsarigradsko shosse Blvd., 1784 Sofia, Bulgaria.
€28.50 per night | Single room | Breakfast and VAT included.
€36 per night | Double room | Breakfast and VAT included.
Use the exclusive code ТC2020 to take advantage of the special rate quoted above.
Email your booking request to info@atm-hotel.com

Best Western Hotel Europe

1, Liditse Str., 1113 Sofia, Bulgaria.
€50 per night | Single room | Breakfast and VAT included.
€60 per night | Double room | Breakfast and VAT included.
Use the exclusive code ТC2020 to take advantage of the special rate quoted above.
Email your booking request to info@hotel-europe-bg.com

Travel & Transportation

I’m traveling from overseas. What are my travel options?

If you’re traveling from overseas to Sofia, you’ll be flying to Sofia Airport, the main international airport in Bulgaria which is located just 10km east from the center of the capital. 

Look up flights and airlines on Google >

Do I need a visa to travel to Bulgaria?

It’s possible. Citizens of some countries may require a visa before they visit Bulgaria, so it’s a very good idea to check before you buy a pass or book flights and accommodation. We can send you an invitation letter in English to support a visa application if required — just email us at totalchaos@chaosgroup.com if you need to request one.

What are my transportation and parking options in Sofia?

By public transportation:

Direct lines:

  • Trolley buses 5 and 8 — take to “Sofia Tech Park” station
  • Bus 84 — take to “Sofia Tech Park” station
  • Trolley bus 4 — take to “Arena Armeets Stadium”

Nearby public transport lines:

Within 5-10-min walking distance of Sofia Tech Park, there is a bus station named after the local hospital “St. Anna” (often called locally “Okrazhna Bolnitza”). You can reach this using buses 3, 5, 6, 76, 84, 204, 213, 305, 306, and 604.

Prices for public transportation are currently the following:

A single ticket is 1.60 BGN (approximately 0.80 EUR).

Vouchers for 10 trips for one passenger costs 12.00 BGN (approximately €6.00). You can’t use these vouchers for subway transportation.

A card for unlimited bus and trolley bus trips for one day is 4.00 BGN (approximately €2.00).

By taxi:

We recommend the Green Taxi, O.K. Supertrans and Yellow Taxi companies.

You can also use the TaxiMe app on iOS and Android.

A taxi ride from the city center to Sofia Tech Park should cost around 15.00 BGN (approximately €7.50).

  • Green Taxi: Call +359 2 810 810 or download their Android or iOS app.
  • O.K. Supertrans: Order a taxi by calling +359 2 973 21 21. Be sure to use the O.K. Supertrans cars marked with 973 21 21 below their logo.
  • Yellow Taxi: Order a taxi by calling +359 2 91119 or using their Android or iOS app.

Parking spaces:

There are over 200 parking spots available within close walking distance to the event venue. Parking rate is 1 BGN per hour.

Sponsors & Press

Can I become a sponsor or a media partner?

We’d love to hear from potential sponsors or media partners. Please email us at kalina.lukanova@chaosgroup.com if you’d like to get involved and we’ll be happy to discuss the various options.

I’m a journalist. Can I get a press pass?

Please email us at totalchaos@chaosgroup.com with information about the publications you write for and we’ll be happy to discuss.


 

Can't find what you are looking for? Email us directly at totalchaos@chaosgroup.com
 

GET TICKETS TO TOTAL CHAOS

See you in Sofia!